OMONI HAIRS – Frequently Asked Questions
Everything you need to know before you order your next wig or bundle.
How long does delivery take? ➤
OMONI HAIRS is based in France. Estimated delivery times are:
- France (metropolitan): approx. 2–5 working days
- European Union: approx. 3–7 working days
- International: approx. 5–10 working days
These are estimates. You will receive a tracking number as soon as your order has been shipped.
Are your wigs 100% human hair? ➤
Yes. All OMONI HAIRS units are made from 100% human hair, with no synthetic fibers or blends. The hair can be styled, straightened, curled and treated just like your natural hair, with proper care.
Do your wigs tangle or shed? ➤
Minimal shedding is normal for all human hair, but our wigs are constructed with quality wefts and careful stitching to reduce shedding as much as possible.
To avoid tangling, always detangle gently from ends to roots and store your wig properly when not in use.
Can I dye or bleach the hair? ➤
Yes, our hair can be colored because it is 100% human hair. However, we strongly recommend having any coloring or bleaching done by a professional colorist to avoid over-processing or damage.
How should I care for my OMONI HAIRS wig? ➤
To keep your wig soft and beautiful:
- Wash or co-wash regularly with sulfate-free products
- Air-dry instead of using very high heat
- Use a heat protectant when styling with hot tools
- Avoid heavy oils and products that cause build-up
- Store on a mannequin head or wig stand when not in use
Do you make custom wigs? ➤
Yes. We offer custom wig services (length, texture, color, closure/frontal options and more). You can contact us with your exact specifications and we will confirm availability and pricing.
Do you accept returns or exchanges? ➤
For hygiene reasons, we cannot accept returns on wigs that have been worn, installed, styled, or had the lace cut.
Exchanges may be possible within a short window after delivery if:
- The wig is unused and in original condition
- The lace is uncut
- All packaging and gifts are intact
Please contact us first with photos and details so we can review your case.
How do I know my wig size? ➤
Use a soft measuring tape to measure:
- Circumference: around your head
- Front to nape: from your hairline to the nape of your neck
- Ear to ear: across the top of your head
You can send your measurements to us and we will recommend the best cap size for you.
Which payment methods do you accept? ➤
Payments are made securely online. Common options include:
- Bank cards (e.g. Visa, Mastercard)
- Local French / EU payment options supported by our checkout
We do not offer payment on delivery.
Why does my curly or wavy wig look shorter than the length I ordered? ➤
Hair length is measured when the hair is pulled straight. Curly and deep-wave textures naturally appear shorter when worn, but will match the ordered length when stretched out.
Do you offer installation services? ➤
If you are near our location in France, we can help advise on installation options or recommend a professional stylist. For online clients, we provide guidance on how to install and maintain your wig at home.
How can I contact OMONI HAIRS? ➤
For any questions about orders, hair care or custom units, you can reach us via:
- Instagram DM: @omoni_hairs
- Email: omonicollection@gmail.com
- WhatsApp / phone: +33751055929
We’re happy to help you choose the best wig for you.